PSD2 : OPEN BANKING

Statistics

You will find here below the statistics describing the performance and availability of the different interfaces currently accessible to our customers.

Please consider the following abbreviations when going through the different statistics reports:

  • AIS – Account information service
  • AISP – Account information service provider
  • CBPII – Card-based payment instrument issuer
  • PIS – Payment initiation service
  • PISP – Payment initiation service provider

These statistics are updated on a quarterly basis as per Article 32 (4) of Commission Delegated Regulation (EU) 2018/389

Period 01/04/21 – 30/06/21 (91 days) eBanking mBanking PSD2 interface

Downtime

AIS
PIS
CBPII

     1h 43m
     1h 43m
         n/a

    1h 43m
        n/a
        n/a

     0 days 4h 10m
     0 days 4h 10m
     0 days 4h 10m

Uptime

AIS
PIS
CBPII

  90 days 22h 17m
  90 days 22h 17m
      n/a

 90 days 22h 17m
     n/a
     n/a

 90 days 19h 50m
 90 days 19h 50m
 90 days 19h 50m

Downtime. %

AIS
PIS
CBPII

      0.08%
      0.08%
        n/a

    0.08%
       n/a
       n/a

      0.19%
      0.19%
      0.19%

Uptime, %

AIS
PIS
CBPII

   99.92%
   99.92%
       n/a

    99.92%
      n/a
      n/a

   99.81%
   99.81%
   99.81%

Daily average time

AIS
PIS
CBPII 

     1247 ms
       774 ms
       n/a

    588 ms
       n/a
       n/a

      -
      -
      -

Daily error response rate 

AIS
PIS
CBPII

     0.75%
     0.78%
      n/a

     2.82%
       n/a
       n/a

      -
      -
      -

The detailed reports displaying these performance and availability indicators on a daily basis can be downloaded here (PSD2 and eBanking/mobile banking)